• Retention is a security outcome. Security is a retention lever.

Fractional leadership for customer success and security programs

Companies don't lose customers because their product is bad — they lose them because nobody proves the value. And companies don't get breached because they lack tools — they get breached because nobody runs the program. I fix both, because they're the same fix: a disciplined operating rhythm that turns work into proof, and proof into retention. I've done it inside a managed security provider for healthcare and higher-ed clients, and I do it fractionally for SaaS companies, MSPs, and mid-market teams that need a senior operator, not another deck.

red and white labeled green wooden board
red and white labeled green wooden board
Security Program Management
Turning your Microsoft 365 investment (Entra ID, Defender XDR, Sentinel, Conditional Access) into a documented, insurer-ready program with a 12-month roadmap and quarterly executive scorecards.
two person standing on gray tile paving
two person standing on gray tile paving
MSP Enablement & Growth
Packaging, pricing, and selling security offers built on the stack you already manage, then keeping those clients with a retention motion that survives contact with reality.
yellow red blue and green lego blocks
yellow red blue and green lego blocks
Fractional Customer Success & Churn Reduction Health scoring, revenue-at-risk registers, renewal playbooks, and QBR programs that turn quiet accounts into proven value.—to launch and win.
black and white typewriter on white table
black and white typewriter on white table
Tool Stack Evaluation

MSPs don’t just need more tools—they need outcomes. That’s why the winning formula is simple: grow revenue, reduce waste, and make Microsoft 365 management easier for your team and your clients.